AutoPlan
Timelines
Teams
Commercials
Admin
DU
DU
Sandeep's Logistics
Intralox
Project settings
v1
Timelines
Teams
Commercials
Locked View
Edit Mode
Customization
Customization
Export
PHASE
VELOCITY PRIORITIES: DISCOVERY & ALIGNMENT
Stakeholder identification & interview planning
Multi-brand business context immersion (GearPro, GearCor, GME)
Existing analytics, commerce & tech audit
VOICE OF CUSTOMER, BUSINESS & PARTNERS RESEARCH
Voice of Business: executive & internal stakeholder interviews
Voice of Customer: B2B/B2C buyer interviews & survey
Voice of Suppliers & Channel Partners interviews
Competitive & category benchmarking across brands
FUTURE-STATE CX ROADMAP & RECOMMENDATIONS
Capability & technology architecture recommendations
Phased CX roadmap with initiatives, effort & business value
Measurement framework & success KPIs
Final strategy & roadmap deck preparation
IMPLEMENTATION INITIATIVE
Hypercare
May 19
Wk 1
May 26
Wk 2
Jun 2
Wk 3
Jun 9
Wk 4
Jun 16
Wk 5
Jun 23
Wk 6
Jun 30
Wk 7
Jul 7
Wk 8
Jul 14
Wk 9
Jul 21
Wk 10
Jul 28
Wk 11
Aug 4
Wk 12
Aug 11
Wk 13
Project kickoff & charter
Restart
Restart
Final Prep
New Try
Research synthesis & insights workshop
Executive readout & roadmap handoff
Go / No-Go
Sandeep's Logistics
Intralox
PHASE
May 19
Wk 1
May 26
Wk 2
Jun 2
Wk 3
Jun 9
Wk 4
Jun 16
Wk 5
Jun 23
Wk 6
Jun 30
Wk 7
Jul 7
Wk 8
Jul 14
Wk 9
Jul 21
Wk 10
Jul 28
Wk 11
Aug 4
Wk 12
Aug 11
Wk 13
VELOCITY PRIORITIES: DISCOVERY & ALIGNMENT
Stakeholder identification & interview planning
Multi-brand business context immersion (GearPro, GearCor, GME)
Existing analytics, commerce & tech audit
VOICE OF CUSTOMER, BUSINESS & PARTNERS RESEARCH
Voice of Business: executive & internal stakeholder interviews
Voice of Customer: B2B/B2C buyer interviews & survey
Voice of Suppliers & Channel Partners interviews
Competitive & category benchmarking across brands
FUTURE-STATE CX ROADMAP & RECOMMENDATIONS
Capability & technology architecture recommendations
Phased CX roadmap with initiatives, effort & business value
Measurement framework & success KPIs
Final strategy & roadmap deck preparation
IMPLEMENTATION INITIATIVE
Hypercare
Project kickoff & charter
Restart
Restart
Final Prep
New Try
Research synthesis & insights workshop
Executive readout & roadmap handoff
Go / No-Go
